Product Claim Policy
Effective Date: 12 August 2026
At Vaamitra, we are committed to providing customers with quality products and a satisfactory shopping experience. This Product Claim Policy explains the process for reporting product-related issues and requesting an appropriate resolution.
1. When You Can Raise a Product Claim
You may submit a product claim if you receive a product that:
Is damaged or defective upon delivery.
Is different from the product ordered.
Is missing an essential component, accessory, or part.
Has a manufacturing defect.
Does not reasonably match the description or specifications provided on our website.
Has another genuine issue that affects the product’s intended use.
2. Claim Period
Product claims should be submitted within the applicable claim or return period specified on the product page, order confirmation, invoice, or other applicable documentation.
Claims submitted after the applicable period may not be accepted unless otherwise required by applicable law or approved by Vaamitra on a case-by-case basis.
3. How to Submit a Claim
To raise a product claim, please contact Vaamitra using the contact details provided on our website.
Please provide the following information where applicable:
Order number.
Customer name and registered contact details.
Product name and details.
Date of delivery.
Description of the issue.
Photographs or videos showing the problem.
Photographs of the product packaging and shipping label, particularly where the product was damaged during delivery.
Any other information reasonably requested by our customer support team.
Providing complete information may help us review and resolve your claim more quickly.
4. Damaged Products
If a product arrives damaged, please notify us as soon as possible after delivery.
We may request photographs or videos of the product, packaging, shipping label, and damaged area to assess the claim.
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.
5. Defective Products
If you believe that a product has a manufacturing or functional defect, please contact us within the applicable claim period.
The product may need to be inspected or evaluated before the claim is approved. Where applicable, the manufacturer’s warranty terms may also apply.
6. Wrong or Missing Product
If you receive an incorrect product or an order is missing an item, please report the issue promptly.
After verification, Vaamitra may arrange for the correct product to be delivered, the missing item to be supplied, or another appropriate resolution.
7. Product Inspection
Vaamitra may inspect or request the return of a product before approving a claim.
A claim may be rejected where the issue appears to have resulted from:
Normal wear and tear.
Improper installation, handling, storage, or use.
Accidental damage after delivery.
Unauthorized modification or repair.
Failure to follow product instructions or care guidelines.
Damage caused intentionally or through misuse.
Cosmetic differences that do not affect the product’s functionality or quality, where applicable.
8. Claim Resolution
Depending on the nature of the issue and product availability, an approved claim may be resolved through:
Product replacement.
Repair, where applicable.
Replacement of a defective or missing component.
Refund.
Store credit or another mutually appropriate resolution.
The final resolution will depend on the nature of the claim, product availability, applicable policies, and applicable law.
9. Shipping and Return of Claimed Products
If Vaamitra requests the return of a product for inspection, you must follow the return instructions provided by our customer support team.
Where a claim is approved due to a manufacturing defect, incorrect product, or damage attributable to delivery, Vaamitra may arrange or cover the applicable return shipping costs, subject to verification.
10. Refunds for Approved Claims
Where a refund is approved, it will generally be processed through the original payment method used for the purchase, unless another method is agreed upon or required by applicable circumstances.
The time required for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
11. Manufacturer Warranty
Certain products may be covered by a manufacturer’s warranty. In such cases, warranty claims may be subject to the manufacturer’s terms, conditions, warranty period, and claim procedure.
Where applicable, Vaamitra may assist customers in communicating with the manufacturer or authorized service provider.
12. Fraudulent or False Claims
Vaamitra reserves the right to reject claims that are found to be fraudulent, misleading, abusive, or unsupported by the available evidence.
Repeated misuse of the product claim process may result in restrictions on future claims or orders, subject to applicable law.
13. Limitation
This Product Claim Policy does not limit any rights or remedies available to customers under applicable consumer protection laws and regulations.
14. Changes to This Policy
Vaamitra may update this Product Claim Policy from time to time to reflect changes in products, services, business practices, or applicable laws.
Any updated version will be published on this page with the revised effective date.
15. Contact Us
For product claims or assistance regarding a product issue, please contact Vaamitra through the contact details available on our website.
Website: https://vaamitra.com/
Effective Date: 12 August 2026